Reconcile a Level Up Bonus Balance
A displayed total may combine withdrawable cash, restricted bonus value and winnings whose status depends on current promotion terms. Read the balance components and promotion progress before requesting a cashout.
A displayed total may combine withdrawable cash, restricted bonus value and winnings whose status depends on current promotion terms. Read the balance components and promotion progress before requesting a cashout.
Save the promotion name, code, qualifying deposit, maximum bonus, expiry and wagering multiplier when the offer is accepted. Later homepage copy may differ from the terms attached to the active account.
Record whether the requirement applies to the bonus alone or another defined balance base.
Write down cash, bonus, locked winnings and any pending free-spin returns separately. A single lobby total cannot explain what the withdrawal screen considers available.
Do not assume a cancelled bonus restores every associated winning; check the consequence shown before confirming cancellation.
Use the progress meter and the current game-contribution table to identify which wagers count fully, partially or not at all. Multiply the defined base by the stated requirement, then subtract only qualifying completed wagering.
Keep round IDs for any contribution that appears missing rather than estimating from net losses.
Compare required wagering, completed wagering, expiry, maximum conversion or win cap and the amount shown as withdrawable. Screenshot the conflict and ask support which exact term controls the active offer.
Avoid placing additional bets merely to test the ledger while a formal review is open.
Proceed only when the account, method and destination match the action you intend.
Open the Existing Level Up Route