Check a Level Up Bonus Balance

Keep the balance details separate

Start by recording the promotion name, code, qualifying deposit, maximum bonus, expiry and wagering multiplier shown when the promotion is accepted. Keep this information with the account record rather than relying on later homepage wording. Also note whether the wagering requirement is applied to the bonus or to another stated balance base.

Compare each balance category

Write down the cash balance, bonus balance, locked winnings and any pending free-spin returns separately. A combined lobby figure may not show which amount is available for withdrawal. Before cancelling a bonus, read the consequence displayed on the confirmation screen. Do not assume that cancellation will restore every associated winning.

Check wagering progress

Use the progress meter and the current game-contribution table to identify which completed wagers count fully, partially or not at all. Calculate the stated balance base multiplied by the wagering requirement, then subtract only qualifying completed wagering. If the progress figure appears incomplete, retain the relevant round IDs instead of estimating from net losses.

Reconcile the figures before withdrawing

Compare the required wagering, completed wagering, expiry, maximum conversion or win cap and the amount marked as withdrawable. If these figures do not agree, save a screenshot showing the conflict and ask the relevant support team to clarify it before confirming a withdrawal. Keep the question focused on the specific balance, progress figure or displayed restriction that needs explanation.

Find the next relevant page

Once the bonus figures have been reconciled, use the withdrawal guidance route for the next status check. If the account review requires identity documents, the first-withdrawal guidance route provides the relevant navigation point. Keeping each step in order makes it easier to identify which displayed figure needs follow-up.